From Our Customers

5* Rating on Facebook__5* Rating on Google+

Jeremy Goss
Head of Fundraising at the Norfolk and Norwich Association for the Blind
'During a fairly recently occurred and desperately unwanted stroke I lost total vision and became blind in my left eye for, an agonising, 10 minutes. A frightening, shocking short-lived experience which corrected itself but left me worrying about immediate/long term damage sustained to the eye.

Seeking assurance I walked into Castle Street Optometry based in Norwich and was immediately welcomed by caring and compassionate staff who quickly organised an eye test with Optometrist and company owner, Aaron Kelly. Aaron, with his relaxed, confident and bubbly character immediately put me at ease and conducted a thorough examination. End result being I was hugely relieved to hear the words, “No damaged caused. You have a healthy eye” Wow! How lucky was I?

As you can imagine a huge release of personal worry. I want to shout from the rooftops my thanks and appreciation to the courteous, polite and caring staff at Castle Street Optometry and especially to Aaron for his extraordinary people calming skills and the high level of professionalism he inflicted upon me. You were brilliant!'

Theresa Fox 'Brilliant service ! My grandaughter Madison had an eye test with Louise yesterday . Wow what can I say , Louise was so lovely, caring and understanding. Cant recommend you guys enough. Once again Thanks x'

B. Hope 'On holiday in the area and popped in to see the frames on display, searched up and down the country looking for 'my kind' of frames for over 2 years now. Fantastic found two pairs I love, bought them and am very happy with them. Excellent! as for the staff - well what can I say??? Couldn't have been any more friendly, helpful, lovely, entertaining and interested in my particular wants and needs.'

Grace Hardy 'I have always had a first rate service from this opticians. Very thorough clinical exams and sensible advice. I had concerns recently with a sudden deterioration of my normally near perfect vision once corrected with contacts. I was seen really promptly and another very thorough check and given reassurance that the change is due to prescribed medication and hopefully will sort itself without a new set of lenses. I wasn't charged a bean for this extra unscheduled appointment even though I was very happy to pay for the peace of mind it gave me. Many thanks for your care and attention. I will be staying with this practice. .'

L. Marie 'Had my routine eye test with Aaron on Saturday & was instantly put at ease. The eye test was very thorough & he really knew his stuff. After going through my new prescription, I was helped by the store manager Anna. She was extremely helpful & knew exactly what I was looking for. I tried on a range of frames & Anna helped me pick the right ones for me. I picked them up today & absolutely love them. Before, I was a bit apprehensive about having to wear glasses, but now I can wear my new frames with confidence. Am so pleased with the high level of service I received, I left feeling happy & confident & would highly recommend them!'

Alan and Angela Fairweather 'What a gem! A family business with knowledgeable, friendly staff who always put the customer first. Book your next eye test with them, you won’t be disappointed!'

Mrs Rosemary Squires '"Wonderfully Wacky" What starts as an ordinary frame has 2 changeable fronts!! Great array of colours to choose from, Well done Castle Street!! Definitely worth a visit, made an old girl very happy!! A cut above the rest!!'

Mr John Richardson 'Many thanks to all in Castle Street Optometry, the care and service from eye test to advice on contact lenses - great selection of frames and transition lenses. Exemplary service most enjoyable experience.' Mr Richardson is wearing Ray-bans

Paul Thompson via FB 'Excellent store with well friendly staff. well worth a visit'

Nigel Law via FB 'Brilliant service from these guys, particularly Dan. When we went in asking for sunglasses that would go over our ordinary glasses he knew exactly what we were talking about, got out a catalogue, helped us choose likely styles and ordered them in with no problems sending them back or changing them if they weren't suitable. We are well impressed and wont be going back to our previous 'mass market' opticians.' 5 stars

Rick Voutt via FB 'Excellent service and Aaron explained everything very well' 5 Stars

Lewis Nicoll via FB 'it is a lovely friendly environment and it made me feel like I was the most important person in there. 110% satisfaction' 5 stars